... There’s a 3tb model that was particularly designed for Xbox One in the first place, but can still work fine on PS4 though without an issue. I had just plugged my passport ultra into my PS4 and now that i try to plug it in to my computer (like i have several times before), the passport isn’t showing up under devices and drives. The device manager shows it as not connected and doesn't appear in Disk Management either. WD Elements Desktop External HDD. The external hard drive in question, minus the promotional Adobe add-on. The WD Element is an portable external hard drive which does not support much if anything. Fix WD external hard drive not working/responding issue. I have WD Elements 1TB external drive, it has a USB 3.0 Supported cable. I then plugged the hard drive in my work laptop which I normally do to exchange work docs and same thing, my laptop couldn't detect it. Today, we're going to fix the 3.3V pin problem that can prevent your Western Digital white label drives from working in some computers. The console's USB ports seem fine, my USB headset and keyboard work without issue (in both ports) PS4 internal memory is fine. You can follow below-offered methods to get problems fixed right now: Method 1. 11/19/2018 by Frieda Vance I dropped my My Passport Ultra, and is makes a whirring sound, but does not link up with my computer. my WD is dropped and whenever i plug in it asks me to format the Drive G? Network Attached Storage (NAS) is NOT compatible with PS4. Console has most recent software update WD 10tb My Book Desktop: WDBBGB0100HBK-NESN (10tb) 10tb storage capacity is NOT supported by PS4 system. Additionally, DO NOT go for a hub external hard drive as it won’t work with PS4. I am having a very large problem. I hooked it up to my laptop and it showed up in Disk Management but said it needed to be initialized. I have Gigabyte B450M-DS3H motherboard and it's brand new. They work properly with PS4 and are fully compatible, but you need to connect it to electric power socket in order to get it working. Whenever I plug it in my USB 2.0 port, it works fine but in USB 3.0 port, constant white led is there and doesn't blink. 1. It is still not being recognized on the PS4. WD 10TB Elements Desktop: WDBWLG0100HBK-NESN (10tb) 10tb storage capacity is NOT supported by PS4 system. The power light is on, but the drive does not appear on Disk Management or when I type the drive letter at the command prompt. 4. so is it possible to recovery my files back ? When you shuck, or remove, the internal disk from a Western Digital Easystore external drive, you'll find either a red label or a white label internal disk. No the Western Digital Element will not support the PS 4 . Hi Captain_WD. Thanks for your reply. 5. When WD external hard drive, USB or other brands of storage devices are not working or not responding to any operations in your PC, don't worry. About six months ago, I bought a WD My Passport 2TB Portable External USB 3.0 Hard Drive. It worked fine until a couple days ago, when it just suddenly stopped working, with no warning whatsoever. I am guessing that is because the PS4 format is not recognized by Windows 10. Screenshots, saved video clips, and game saves unaffected. WD My Passport Wireless Pro Standard, original PS4. I have tried to uninstall the device in the device manager then restart my computer and nothing seems to be working. I bought my son a 3TB My Passport last December and it just stopped being recognized last night. Update WD external hard drive driver to make it work. Yes I tried all the ports, I used the hard drive cable to connect my phone to the laptop and windows explorer detected my phone immediately. Not a Slim or Pro. 3. 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