It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered. Among the strikes against that flight were a business-class cabin that had eight seats across, a seat mate that was chewing tobacco, a crew that wouldn’t enforce the airline’s policies, a grossly undercooked meal, a broken seat and a malfunctioning in-flight entertainment system. Aircraft Specifications; Interior elements United Polaris ® business class The choices were Champagne, water and orange juice. Note, though, that the wine tasting option will soon be eliminated, as United’s going through a lot more wine than it had anticipated. During boarding, flight attendants passed through the cabin multiple times to offer welcome drinks. The menu situation could’ve been handled better — and obviously it would’ve been nice to get a menu for the right flight. In the year since I first flew United business class between the US and Europe, there’s been an ever-so-slight increase in the cost of these awards — a one-way award between the US and Europe in business class will now run you 60,000 miles instead of the 57,500 it used to cost a year ago. However, if you’re a fan of the window, beware that row 7 does not have one! As you can see in the photo below, there was plenty of room for my feet! Many of the credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. There’s a USB plug under the IFE screen, and under the small cabinet you’ll find a universal power adapter adapter (and another USB port! Our United Polaris® business class service is designed to bring a new level of quality to every aspect of premium cabin travel - from lounge to landing - and provide the best sleep in the sky. United Airlines unveiled its first Polaris business class cabin on a newsly delivered Boeing 777-300 this week. This site does not include all credit card companies or all available credit card offers. Disclaimer: The responses below are not provided or commissioned by the bank advertiser. ‘Real’ Polaris is United’s latest long-haul Business Class seat. United truly does have a competitive business-class hard product to match its improved soft product that it rolled out in 2016. One of the more annoying aspects of the United Polaris experience is having to remember to ask for some amenities. Boeing 777-200 (777) Version 1 (50/226) Version 2 (28/336) Version 3 (28/336) Version 4 (32/330) Seat map (50/226) Interior specifications. The United Polaris business class seat will first take flight in December on Boeing 777-300ER aircraft and subsequently on Boeing 787-10 and Airbus A350-1000 aircraft, as well as on Boeing 767-300 and 777-200 retrofits. Here’s a tip — if you don’t fly United often, remember to jot down your United MileagePlus number (and password, if you don’t remember it), as you’ll need to log in to your account before purchasing Wi-Fi in order to be able to switch between devices. It couldn’t have been much worse, right? Wi-Fi was offered on this flight at a price of $7.99 for 1 hour, $11.99 for 2 hours or $22.99 for the full flight. While the front of the plane offers a vastly improved passenger experience, the same can’t be said for the back. View the current offers here. As a reminder, I’ve reviewed United’s 777-300ER business class, which features their new Polaris seats. I definitely didn’t regret trying some of the ice cream, which was topped with chocolate sauce and M&Ms. I strongly considered licking the bowl clean. After taking the mattress pad out of its wrapping and performing my own turndown service, my bed was ready to provide me with several hours of restful sleep. From what I could tell, these are the exact same seats you’ll find on the carrier’s 777-300ER. United is in the process of retrofitting its 777-200 and 767 fleet, installing its latest Polaris business class seats. I asked what my choices were, as there was no menu at my seat when I boarded. *Bonus value is an estimated value calculated by TPG and not the card issuer. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Each one has a small cabinet rated to hold small items during taxi, takeoff and landing. Everything US citizens need to know about the Bahamas’ simplified entry process, Blue Cash Preferred® Card from American Express, Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. Seat width is 20″ and the bed is 6’2″ in lie-flat mode. Row 12 is pretty much a no-go for everyone, as these are seats that are adjacent to the aisle and also lack a window. United Business Class “New Polaris” 777-200 United first introduced their new business class, Polaris, back in June of 2016. Speaking of that pilot crew rest, United’s set aside one of my favorite seats in the cabin for that purpose — 15L should see far less traffic, since the galleys and lavatories are located at the front of the cabin. Window-seat addicts and lovers of privacy will also want to pick seats in odd-numbered rows. Before heading to sleep, I asked for a mattress pad. I would like to subscribe to The Points Guy newsletters and special email promotions. When I asked for a cup of coffee, she suggested a glass of still or sparkling water as well. United has been in the (very slow) process of upgrading its Boeing 777, 767, and 787 aircraft with their new Polaris seats in business/first class. In this trip report I review the Polaris 777-200 business class cabin (there are 3 biz cabins on this plane) EWR to GRU. What a difference a year makes. © 2021 THE POINTS GUY, LLC. Either $5 or 5% of the amount of each transfer, whichever is greater. I’ve never been impressed with United’s Premier Access check-in process, and this was another disappointing experience. Polaris class on this aircraft features a standard First Class Open Suite seat in Polaris first and a standard Business Class seat in Polaris business. Shortly after reaching cruising altitude, flight attendants made their way through the cabin to take dinner orders. Editorial Note: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Wrong. After dinner, the glorious ice cream cart was wheeled through. However, there’s not much of a lip to this very deep tray, so you’re not going to want to store anything important (like your passport or phone) in here during takeoff, because it’ll be difficult to fish it back out later. I received both a friendly greeting and goodbye from flight attendants, and they made their way through an impressive number of service aspects, especially considering that the flight wasn’t that long. Their 777-200, 767-300, 787-8, and 787-9 aircraft will be retrofitted with the new product after that. The seat map of this United Airlines 777-200 is configured with Polaris first, Polaris business, Economy Plus, and Economy seating.The aircraft is used on long-haul intercontinental routes. I almost learned this the hard way. Later that year, December 1, they put their very first 77W fit with the new product into service. Looking through the photos and discussing the experience with my wife (and fellow top-tier AA elite member) Katie, we’re adding United’s Polaris seat to our list of products we want to experience together. Luckily, an award was available when I went to book the flight — TPG transferred the 60k miles from his Chase Ultimate Rewards accountto book the … If you’re traveling alone and want a window or ultimate privacy, pick seats on either side in rows 9, 11 or 15 (there’s no row 13 or 14 in this cabin). See, a 2-4-2 configuration that many airlines would be embarrassed to label premium economy, the same 1-2-1 seat installed on the new 777-300ERs, as JT Genter discovered in his recent review, it also sports one of the tightest coach arrangements you’ll find on any plane in the world, Polaris Redemption: United’s Retrofitted 777-200 From DC to Frankfurt, Review: United (777-300ER) Polaris Business Class From Hong Kong to San Francisco, Review: United (767-300ER) Polaris Business Class From Newark to London, Calling all Queen’s Gambit fans: There’s a new hotel room in Lexington, KY, just for you. Each seat is lie-flat, but if you’re stuck in the middle getting over your neighbor may be annoying. I have to fly United out of SFO next week, shame that they still haven’t finished their second Polaris lounge. The eight first-class seats have been removed entirely, with both cabins being replaced by a total of 50 Polaris seats — boosting premium capacity by two.These are the same seats you’ll find on the 777-300ER, which offers 10 more seats in business class and a whopping 306 in coach. This site does not include all credit card companies or all available credit card offers. The rear cabin has five rows of seating along the windows, but just four in the middle section. Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. After that, I’d select any odd-row center seat, which are nearly identical — you’ll just have a bit less room for your feet. United Polaris Class on B777-200 utilizes 2-4-2 layout as comparing to 2-3-2 layout for airlines outside US and Great Britain. United’s Vice-President of Marketing Mark Krolick confirmed in a discussion with Australian Business Traveller that the airline’s Boeing 787-8 and 787-9 aircraft will be refitted with the ‘real’ Polaris seats starting in the fourth quarter of this year. While one FA was taking meal orders, another worked the cabin taking and serving drink orders. Although the drink menu I received said that FAs will offer the airline’s specialty beverage service, no one offered me this. There were a couple of disappointing points, though. Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Here’s how you know I really liked this product: I’m planning to fly it again. Presumably much of the guidance regarding desirable/less desirable rows from the 777-300 seating thread applies to the 777-200 as well. These 777-200 widebody planes have been updated to United’s latest “Polaris” configuration. Spoiler alert: The answer is yes. This site does not include all credit card companies or all available credit card offers. All Polaris passengers will have access to the same amenities and service, of course, but your choice of seat does have an impact on your overall experience. We’re talking about 1A, 1L, 9A and 9L. All in all, I really liked my first experience flying in United’s new Polaris seat. It’s a tremendous improvement, as JT Genter discovered in his recent review. I also filmed the experience for my YouTube channel: Exploring the new Polaris business class seats on United’s first 777-300ER. I was the last to order dinner, but thankfully still ended up with my first choice. I consider these seats a vast improvement from the old ones. The business-class section aboard United’s 787-10 consists of a single cabin with 44 seats. From a galley noise perspective row 8 is to be avoided while 6 & 7 may get some overflow. We may receive compensation when you click on links to those products. The New Polaris Seats on a Boeing 777-200. However, the designs on the seats that I had were slightly different from each other. When I finished the salad, that bowl was removed and replaced with the main dish. The 777-200 configuration is 2-4-2 in business class. I would like to subscribe to The Points Guy newsletters and special email promotions. The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. Updated onboard comforts … The new Polaris product is being rolled out on United’s new Boeing 777-300s first. This post contains references to products from one or more of our advertisers. For an explanation of our Advertising Policy, visit this page. Economy on this aircraft is arranged in a 3-4-3 configuration, which is not especially pleasant, especially for a long-haul redeye flight. Unfortunately, United does not plan on retrofitting its domestic 777 sub-fleet with these seats. No thanks! We may receive compensation when you click on links to those products. It was an Asian fusion chicken and noodle soup in a coconut milk sauce, and it was spectacular. Note that while the -300ER sports a dedicated pilot crew rest, the 777-200 does not, so seat 15L is typically used for resting pilots on longer flights, bringing the bookable seat count down to 49. 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