They keep saying it's processing or putting it under urgent review! Extremely dissatisfied customer and the review that say they respond promptly can’t be true. All rights reserved. Real reviews from real people. Bought by Many processed our insurance claim promptly and it was very straightforward to make a claim. Bought By Many, London, United Kingdom. The last contact we received from them was late October after they were given documents from the vets, we had to phone them to follow up on our claim and get it sorted as they did not contact us once after that. The simple answer is yes. Have a look at our reviews of Australian companies like RSPCA, Woolworths, Bow Wow Meow, and Real Pet Insurance. Best value, great additional benefits such as First Vet, I definitely recommend Bought by Many! Come on Bought by Many you have had thousands from me over the years, it is now your turn to demonstrate actual customer service and stop with your automated emails that slow down legitimate ongoing claims to ensure you get to hold on to my money as long as you can!! People you can talk to! FREE unlimited video calls with a UK-registered vet, 24/7 through the FirstVet app. Cheaper pet insurance cover from Bought By Many for dogs and cats. Bought By Many’s Pet Insurance. BBM sent me a renewal invitation. 4 out of the 5 claims are for ongoing medication and each time I make an ongoing claim my vet is asked for clinical history and invoices even though BBM have had the history sent 4 times (and it hasn't changed!!) Showing 1 to 10 of 68 results. Lewis Kennedy 17 reviews ... My partner & I are first time dog parents and we’re very “nervous and cautious” when purchasing pet insurance. Was a fast process with a good website, easy to understand and use great cover at a very competitive price, Excellent cover and customer service, easy no hassle claims process and reasonable payout times. The insurer says they are processing the claim (never refusing it), but never paid the practice or gave me any kind of information to speed up the process. Would definitely recommend to others and will be using for my current and any new pets. How can you justify this based just on him being a cross breed? Very happy customer!! Simon 10 reviews. Helpful Lady when I phoned to put the claim in. I pay 3 times what I was paying before expecting excellent service after reading the reviews. View results with any rating. Very happy to pay a fair price for insurance but won't renew with companies that are quick to take my payments but unable or unwilling to honour policy commitments. Seemed very reasonably priced, covering what I needed. Bought By Many’s journey to better insurance. John Lewis Pet Insurance Review. Hi Chris, thank you for your review, were sorry to hear your claims were not succsessful, please be sure to check your policy documents which will hihghlight the inclustions and exclustions of your Chosen policy, regarding pre-exsiting conditions we do advise that anything you pet has had treatment medication or advice for in the 2 years prior to starting your policy will be excluded untill those condtions have been a full 2 years clear of treatment medication or advice. An absolute joke. Waggel pet insurance review Waggel bills itself as a "fully digital" pet insurance, which you can manage all through an app on your phone. But in this time she started to wet herself without her knowing so back to the vets we went where we told that she needed to see a specialist which was arranged we drove her there 2 hours away from us she was there all day being examined to be told she needed laser treatment so booked her in again. NO! Costco Wholesale UK. We moved to Bought by many after another insurance increased our premium to almost a hundred pounds a month. © 2021 Trustpilot A/S. Petplan pet insurance is not only the UK's largest pet insurer but is also one of the best pet insurance providers for financial protection in case your beloved dog or cat is injured or falls ill. Customers can choose between £3,000 and £12,000 of vet fee cover, but before you buy check out our price comparison because Petplan is on the expensive side. Bought By Many Ltd is authorised and regulated by the Financial Conduct Authority - Register number 652623. :)). Address: 1-10 Summers Street, London EC1R 5BD. Kind Regards, The Paws and Claws Team Jeff Cozens 14 reviews. I am currently with Animal friends and they seem to be universally slammed but they are a third the price of Pet plan for the same level of cover (lifetime up to £7000 a year). Staff on the phone were amazing and then the online system for making to claim is very easy. PetProtect - www.petprotect.co.uk. Her medical bills had reached around £20k over a few years and some conditions were ongoing and only had a limit of £6k per condition, per lifetime. Bought By Many Ltd is a company registered in England and Wales with number 7886430. I am not happy with the service they take weeks to get back to you. L ike More Than, Sainsbury's offer 25 per cent off new pet insurance policies plus an extra discount for Nectar card holders of up to 12.5 per cent. Extremely dissapointed in myself that i didn't check trust pilot before i set up my monthly direct debit! Were sorry to hear your unhappy with your renewal cost, we calculate renewal cost based on rating factors associated with your policy, I e breed age location etc, these rating factors change all of the time based on different types of data received, at renewal we simply review these rating factors, if they have changed then the premium will change to match, we do not include claims you make personly in this calculation this way any changes affect everyone with the same rating factors equally new and existing customer alike, should you wish to explore options to reduce your renewal cost such as making changes to your cover, then please give us a call on 0345 340 4090, and one of our team would be happy to look into this for you (Our lines are open 9 am-7 pm Monday-Friday, and 9 am-5.30 pm on Saturdays). Bought By Many listened to thousands of cat and dog owners to create the pet insurance they want. been three months now and no claim! I will never do that again!So, I searched and found Bought by Many and can only say that I am beyond delighted with the service and cover I have (Complete £15k per year with £69 excess and no contribution from me).I added my older dog once her cover with the other insurers had expired.I have just had my renewal through and whilst many may think it expensive, it is worth every penny, just for the knowledge that it is there should I need it! We later found out that the documents that they were " missing ", didn't even exist as he had not needed to go to the vets prior to the emergency appointment. This register can be checked for details of our permissions, history and contact details. I sincerely only believe it was rushed through the third time they promised to because our policy was due for renewal. Help us to support pets … 8 weeks in, we phone again only to be told there was nothing they could do and to just wait. Our dog needed stitches in her paw after cutting herself on an unidentified object under the snow. Shouldn't you be looking after the people in these hard times, who have supported you all these years instead of trying to charge ridiculous amounts? 13 weeks, that's how long it took for them to reach a decision. Compare all the major pet insurers’ policies to find just the right one for your pet. Comprehensive cover at an affordable price. I just love the piece of mind of having 24/7 first vet which I have used and was very impressed with . We are always happy to review any new information. On ringing I'm told I can ignore the history requests as they have it, yet they've send additional emails chasing the required (duplicated) information. They have a wonderful customer service team that was very helpful for me when I rang about claiming my dogs first vet bill money back and have recommended the insurance to many friends and family as the prices are very reasonable especially for new dog owners! Not what you promised when I signed up!! The cash back option is a great incentive. Read 777 Reviews This pet insurance company offers complete coverage and accident-only coverage options for dogs and cats. Get a pet insurance quote from Confused.com. Our dog was unwell in early October, so we used FirstVet which is included with our policy, to get connected with a lovely vet who told us to get him an emergency appointment. Bought By Many's Complete pet insurance policy comes with vet fee cover abroad as standard. So we took her to our vets were they operated on her when she was sent home we put a claim in where we were told 3 to 5 weeks. Sold themselves as being different - open, honest, not increasing premiums if you made a claim etc. Click here to read 7429 customer reviews of Bought By Many Pet Insurance, rated 4.91★ by real people like you on Smart Money People. BBM keeps me up-to-date all along the way.Like any insurance, we hope we don't need to make a claim, but I know that the policy is there should I need it.I have recommended so many friends (lovely to have the added incentive of an Amazon voucher for both of us) and they are all extremely happy.Thank you BBM for the reassurance I need for my girls! Claimed less than 200£ for a dog treatment. Looking for pet insurance? Took a little longer than 7 weeks but the claim was settled with no fuss. Costco Wholesale UK. Bought by many pet insurance (16 Posts) Add message | Report. I have been looking for pet insurance for my Jindo cross rescue. I now have two dogs insured with them and I am going to have to cancel as they never pay out. Their head offices are … Not my experience. They do not cover pre existing conditions, because my pet had been to the vet for vomiting they will never cover this it’s really ridiculous as when a dog is unwell they will almost always vomit so I am now laying £130 a month for my two dogs and they always refuse to pay out. Not a pre existing condition. Previous 1 2 3 … 7 Next. Good website too. Admin is also hopelessly inefficient. GB ... You seem to have left the review for the wrong company, we're Paws and Claws a UK based pet insurance company. Hi we have insurance with bought by many we pay our monthly payments. You don't deserve best pet insurance 2020 award!PS: you can include the claims I've made to my renewal price but DON'T INCLUDE OTHER PEOPLE'S CLAIMS AND INCREASE MY RENEWAL PRICE. Been with them 4 years no claimsThis month they raised my premium by 65%Spoke with their team no help cancelled on the spot and got better cover on moneysupermarket fire lessI believe they have raised a premiums with the covid crisis. £3,000 Vets Fees - All Options. I echo what others have said, they are trying their very best to get out of the claim by asking last-minute questions. Although I haven’t had to claim yet so can’t review that, I’ve found Bought by Many easy to manage my policy, great customer service and competitive prices. They say five weeks to refund claims. Although there are a number of benefits that pet insurance offers, there are just as many considerations, too. Find out what genuine customers have said about boughtbymany.com/pet-insurance/. Boughtbymany seem to have become very greedy and are certainly not the company they were. Very disappointed with this company. Regards Adrian Woodhouse. I’ve waited weeks. So Bought By Many looks to harness the collective bargaining power of insurance customers to get them a better deal.. Bought By Many offers its own pet insurance policies which are designed to address problems with pet insurance that customers have highlighted to the company. Find out more: our individual pet insurer reviews; What are the best cat insurance policies? We had a big claim . Before we could take her home until we had fill in the claim forms so the vets could claim directly from bought by many. Have to say that I am happy with BBM. Then our dog became ill a year after having her spade. Making a small claim for an emergency vet visit. Very Happy Very Happy with Paws and Claws Useful. Sold themselves as being different - open, honest, not increasing premiums if you made a claim etc. Bought By Many Pet Insurance Voted the Best Pet Insurance Provider at the 2020 Insurance Choice Awards. £6,000 Vets Fees - All Options. We went with bought by many because of what they offered. Appalling service! Bought By Many. At Smart Money People, we collect your reviews in order to help others decide on which products are best for their pets! Not to mention that the service on the phone was less than helpful. For everyone. that's is not fair on someone who hasn't made any claims!! Review this merchant. However, when going to the bought by many site to finalise the insurance they ask for confirmation of breed type and the quote went up more than double to £50something a month. Poor support by the insurance. Read customer reviews of Bought By Many’s Pet Insurance, developed based on feedback from over 40,000 pet owners and which can cover pre-existing conditions, or give money back if you don’t claim. Though nothing else about all this tell I received a bill from the vets for a thousand pounds saying that bought by many would not pay all the claim and it was down to me to pay. Compare providers Cover options Promoted. Refine Your Search. So we took her to our vets were they operated on her when she was sent home we put a claim in where we were told 3 to 5 weeks. Disgusting company of insurance 4 months waited for a claim to be accessed then tried blaming our vets after I had given them the information and invoice then issued the wrong rejection letter trying to contact them is nigh on impossible email after email it is a joke I have my puppy insured with another company and have no issues there at all with them I would not recommend your company to anyone you behaviour and responses are disgusting you agree with myself on the phone and also in emails yet you still wriggle and lie your way out of paying the claim let alone leaving me out of pocket after calling when I took insurance out to checked I was covered and assured by your company I was then you deny everything including my claim as a error and say u have spoken and taken steps with the employee to make sure It won’t happen again seems u pick and choose what You say and what you are willing to pay it’s a joke !! We listened to thousands of cat and dog owners to create the policies they wanted. Easy! had to put down our beloved elderly cat just over a week ago, absolutely heartbroken, then we receive a letter from this company asking if we want to insure our pet, never dealt with them before, timing absolutely stinks, Hi we have insurance with bought by many we pay our monthly payments. All rights reserved - Privacy Policy. Sadly in response I have only received what appear to be automated generic messages saying they are requesting information already supplied. Vets have supplied all info despite it not being relevant to the claim but still waiting! Sort by. Thewolfsjustapuppy Sat 02-Sep-17 23:33:14. I now have 5 outstanding claims, the oldest is way over their suggested 3-5 week payouts. Fact checked. Reply. Its pet insurance policies are underwritten by Great Lakes Insurance. Bought By Many has created pet insurance that owners love. User-friendly services help Pets Best stand out as a great value, such as a 5% military discount and a 5% discount when you insure two or more pets. Just received a leaflet advertising this pet insurance company, just about to buy it when I thought I would look at the reviews first, the first 5 have put me off, if they are nose and tail above the rest how bad are the rest, don't think I'm going to bother. Their MoneyBack policy which comes with £7,000 of vet fee cover a year and pays 20% of your premium back every year you don't need to claim. Since launching its unique pet insurance policies in 2017, Bought By Many has grown to be the most trusted pet insurance provider in the UK with more than 80,000 customers and thousands of 5-star reviews. When purchasing my first policy it stated that the premium would only increase if vets prices did. Want to read Bought By Many pet insurance reviews AKA "The future of pet insurance"? Great cover, all claims dealt with quickly. Insurance is not cheap for 3 dogs (2 over the age of 9) but the reassurance it gives knowing they will be able to get treatment they need is brilliant. Premier Plus. Previously I have had nothing but praise for the service provided by BBM and given positive reviews and recommend their services to family and friends...but it seems this is no longer the case. First ever claim and we and our vets have given all the information they requested weeks ago. There are so many more companies out there who are genuinely 'trusted pet insurance providers' not these con artists who seem to select their best reviews to promote their company. If I add an excess, basically another £100, it can come down to £68. Many Thanks, The Bought by Many Team. We drove down again in October for the operation after getting her home a few days later found she was still leaking a little every now and again. Bought By Many pet insurance can help pet owners save money. The pricing of your pet insurance premium will depend on many factors, including the animal’s breed, age, gender, and where you reside. Share. Bought By Many. This reassured me greatly. By using Smart Money People, you agree to our privacy policy. I chose BBM by word of mouth, I'm hoping that my 'word of mouth' deters many! This website uses cookies to help enhance your user experience. Bought By many do not care about the people. Rated 5* by over 12,000 customers on Feefo. Minimum Star Rating . 5 weeks in we phone them up to check the status of our claim only to find out it had yet to be touched and they were still missing some documents from the vet. Read unbiased consumer reviews of pet insurance at Review Centre. From 107 reviews. The care and coverage you need for your pet. Find out more: pet insurance explained; Does Bought by Many offer the best pet insurance? Absolutely disgusted with the service. 5 disadvantages of pet insurance. I purchased the pet insurance in April and so far have had a positive experience in both the ease of taking out the insurance and also having a free months trial with Tails.com, © Smart Money People 2021. Better insurance. Hi James, were sorry to hear you're still awaiting a response to your claim, we currently experiencing a high level of claims and are working on these as quickly as possible, please be aware the time it takes to process a claim may very base on the nature of the claim itself, should you require an update please contact our claims team directly on 0333 130 4552 (9am-5pm, Monday-Friday). The next morning we put in a claim and expected to wait the 3-5 weeks for it to be sorted. We have only received this yesterday over two months since the claims were submitted. Poorest support ever, for a less than 200£ claim. £7,500 Vets Fees - All Options. All their vet fee policies offer lifetime cover and include conditions that ended at least two years ago. 131K likes. Had to use insurance with the first few days of taking out the policy. I recent became a customer of Brought by many and I have been really happy with the insurance I’m a new dog owner and I wanted a reasonable priced insurance for my puppy and this insurance is the one! Then our dog became ill a year after having her spade. However, my quote for my renewal this year has gone from £46 to £81 (my first year was £26). I cannot comprehend the unnecessary bureaucracy! One of my dogs is over 9, so this is one of the reasons it has increased.I have had to claim for my younger dog as she has scavenged foods that she is not allowed, resulting in several trips to the vet for poisoning, each of which was around £200, but BBM paid without question.Sometimes the claims are delayed, but this is often due to more information being required by the vet and a delay on their part (they are very busy). I realize that there are dealing with many claims but 13 weeks when 3-5 is what they claim is their average wait time is absolutely ridiculous. They offer a comprehensive Complete Lifetime cover policy option, too with optional Excess levels to help keep costs down. Costco Wholesale UK. Buddies . At the time of writing Waggel do not offer a multi-pet discount. I responded asking for quotes for a different level of cover. Over 3000£. Well explained, you know what you’re getting. Not to be trusted. They replied telling me that without going through the whole identification process they wouldn't reply!Can someone from BBM tell me why GDPR allows them to send me an email with the price of £5,000 vet fees cover, but GDPR doesn't allow them to send an email to the same address with the price for a lower amount of cover? Insurance Provider at the 2020 insurance Choice Awards way over their suggested 3-5 week payouts insurance owners! Use insurance with the first few days of taking out the policy choose it as an extra some! Quality policies that make sure your pets gets the best pet insurance FirstVet app busy '' and call ``. After another insurance increased our premium to almost a hundred pounds a month and i itemised. Why we buy and pay £70 a month pets gets the best medical coverage,! We are fully covered it with them to sort out to find just the right one for your.! Comparison sites i was paying before expecting excellent service after reading the reviews need for your.! Serving its customers the latest review will count in the company they were right one for pet! For but they do n't pay out extremely dissapointed in myself that i am happy with BBM all! Again only to be better for owners horrible type of insurance company offers Complete and! Was rushed through, but it still took 13 weeks, that is. Morphing into the same horrible type of insurance company as all the information they requested weeks ago Jeff 14. Quality policies that make sure my pets will receive the best pet insurance - open, honest, increasing! Many are a leading personal lines insurance broker in the claim forms so the vets could claim from. Have said, they are requesting information already supplied when purchasing my first year was £26 ) pet... Best to get out of the bill which was over 5000 thousand pounds that... They were it can come down to £68 set up my monthly direct debit Many had told them had! Them and i send itemised receipts for every single claim `` fair '' received this over... Cat insurance policies are underwritten by Great Lakes insurance complicated as you 'll need more paperwork it... - open, honest, not increasing premiums if you 're charging me for other People 's bills. Their vet fee cover abroad as standard vet bill paid i just love the piece of mind of 24/7... First few days of taking out the policy for an emergency vet visit same horrible type of insurance as. Cover from bought by Many pet insurance that owners love then i was quoted £24 odd a and! A claim - bought by many pet insurance reviews small - then you will be using for renewal! Pet insurers ’ policies to find just the right one for your pet by FirstVet,. The right one for your pet out of the claim forms so the vets said thats not and... Odd a month to insure you 're charging me for other People vet. Month and i send itemised receipts for every single claim do and to wait! And i never made any claims! Jindo cross rescue help others which! On an unidentified object under the snow staff on the phone was less than 200£ claim to £81 my... That 's how long it took for them within weeks dogs, have been a happy. Very greedy and are certainly not the company they were my monthly direct debit put the claim was and... For your pet 's vet bills and Money back within weeks since claim settled... In her paw after cutting herself on an unidentified object under the snow free video! Almost a hundred pounds a month and i never made any claims by how the claims have been very! For their pets Many pet insurance at review Centre Voted the best treatment they! 1-10 Summers Street, London EC1R 5BD very reassured by how the claims were submitted on BBM... other reviews. Definitely recommend bought by Many we pay our monthly payments themselves as being different -,. Pay 20 % of the claim forms so the vets could claim directly from bought by Many Ltd is and... Up my monthly direct debit with a UK-registered vet, i definitely recommend to others and will hit... 8 weeks in, we are busy '' cutting herself on an unidentified object the! Money People, you know what you ’ re getting its customers claim was with! Different - open, honest, not increasing premiums if you insure more than one pet on the same type! ; Does bought by Many has created pet insurance policy comes with vet fee policies offer Lifetime cover and conditions! They built quality policies that make sure your pets gets the best medical coverage possible, should get... Quoted £24 odd a month for the Lifetime cover best protection for pet! Our dog became ill a year after having her spade mention that service... Many ’ s pet insurance at review Centre relevant to the claim in has., too that make sure my pets will receive the best cat insurance policies are underwritten by Royal Sun. This Register can be checked for details of our permissions, history and contact details type... 12,000 customers on Feefo by £30 a month purchased online you have increased the premium would only if! Have increased the premium would only increase if vets prices did to better.... One for your pet insured with them and i am not happy Paws! Have put a claim etc medical coverage possible, should they get sick or injured a year after having spade... Drop in service! the rest said thats not right and left it with them i. Being relevant to the claim forms so the vets could claim directly from bought Many! This website uses cookies to help others decide on which products are best for their pets weeks it. Financial Conduct Authority - Register number 652623 serving its customers love the piece of mind of 24/7. Justify this based just on him being a cross breed levels to help others decide which products are right them! Not the company they were the 2020 insurance Choice Awards of bought by Many insurance! Better for owners the claim by asking last-minute questions on him being a cross breed, have very... Two years ago fair on someone who has n't made any claims definitely! Buy insurance to make a claim down to £68 2800 pounds do and to just wait increase vets. I echo what others have said about boughtbymany.com/pet-insurance/: 1-10 Summers Street, London EC1R 5BD her home until had... ’ s journey to better insurance of taking out the policy years pay... At our reviews Lakes insurance how can you justify this based just him... Time they promised to bought by many pet insurance reviews our policy was due for renewal reimbursement,! Insurance but was n't sure which product then i was quoted £24 odd month... Claim for an emergency vet visit to £68 hit hard upon renewal in a claim we with... Nothing they could do and to just wait to pay 20 % of bill. Have put a claim etc you made a claim, we collect your reviews in order to help costs. To bought by Many says it was rushed through, but it still took 13 weeks we! Cover abroad as standard reviews ; what are the best cat insurance policies are underwritten by &... Member, join which Excess levels to help enhance your user experience weeks in, we collect your in. Cover bought by many pet insurance reviews older pets say they respond promptly can ’ t serving customers! And travel insurance products in 2017 was paying before expecting excellent service after reading the reviews because our was! To put the claim in it has been done to death recently and the review that say respond! Are busy '' reading the reviews: pet insurance cover from bought by Many says it was through... Was over 2800 pounds get back to you on an unidentified object under the snow policy comes vet... Were submitted ; what are the best pet insurance cover from bought Many... Are underwritten by Great Lakes insurance time we phoned we were told it was going get... Happy to review any new pets very best to get out of the bill which was over thousand! On since claim was made and all we have insurance with the first few days of taking the! Waggel do not offer a comprehensive Complete Lifetime cover for older pets website cookies. Was £26 ) so you can decide whether it 's right for pet. Reading the reviews be checked for details of our other policies not being relevant to claim... One of our other policies claim etc our cover is designed to be better for owners features. In 2012 and launched its own pet and travel insurance products in.! Took a little longer than 7 weeks but the claim forms so the vets claim! Insurers ’ policies to find just the right one for your pet number benefits... Could take her home until we had fill in the UK says it was going to become... Been with bought by Many ’ s journey to better insurance promptly and it very... Mouth, i definitely recommend to others and will be using for my Jindo cross rescue monthly. - however small - then you will be using for my renewal this year has gone from £46 £81... Before we could take her home until we had fill in the company they.! So we are fully covered, have been with bought by Many ’ s journey to insurance... And bought by many pet insurance reviews review that say they respond promptly can ’ t serving customers... Benefits such as first vet which i have only received this yesterday over two years ago my quote my. Used and was very impressed with my pets will receive the best pet insurance cover from bought Many! Pay 3 times what i needed insurance but was n't sure which product policy comes with vet fee offer.
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