Release Shift key when login window shows. Force Quit will exit out of certain apps despite their unresponsiveness. That will likely solve your problem. I cannot get on my MAC. Go to System Preferences > Accounts, you can view the Login Items. If so, how can I fix it? To fix a skipping mouse cursor, try using the mouse on a different surface. We've partnered with two important charities to provide clean water and computer science education to those who need it most. Then click Reinstall Mac OS X in OS X utilities screen. When she is not writing, she loves getting close to nature and shoot photos with her iPhone and Canon EOS 80D. This will boot into the recovery screen (OS X Utilities screen). Our community of experts have been thoroughly vetted for their expertise and industry experience. I can move the mouse but can't click on anything. Check start up items in System preferences. Stuck on Windows screen, no mouse or keyboard So it's on my computer and it kept kicking me off of Google Chrome and a message would appear stating to close apps, restart, shut down, etc.. You should first try running Repair Disk from Disk Utility while booted from the system DVD. Gain unlimited access to on-demand training courses with an Experts Exchange subscription. If you can't use your mouse to scroll through a … Click on your hard drive. Tips Did you repair your hard drive? Install App Cleaner. (you can always re-add them). I can move the mouse around but I can't click anything. If your iMac is always frozen on startup, take a look at this video and follow the instructions: Jessica is the co-founder and content manager here at AnySoftwareTools. A gray screen and progress bar should appear that indicates your Mac is being scanned for problems. It has 32gb free. Step 1. If your iMac reboots and functions normally upon restart, the issue may have been a temporary minor glitch. If you don't have spares, just disconnect them and restart by pressing and holding the power key. After a quick internet search I came across a support page on Apple’s website that seemed to describe the problem. When I went back to it the screen was frozen. I can move the mouse but can't click on anything. The confirmation dialog box shown in Figure 3 appears. … This will download the test from the internet, instead. Customer: just did, nothing changed JA: Anything else you w … Problem: iMac freezes but I'm still able to move mouse cursor but can't use mouse to select/quit programs, no response from iMac to mouse or keyboard commands. The system will turn on normally, but when the login screen appears the mouse and keyboard do not allow any of the options to be clicked. Connect with Certified Experts to gain insight and support on specific technology challenges including: We help IT Professionals succeed at work. Thought I would pass this along in hopes it helps someone else. In Australia. By pressing the power button — as opposed to just unplugging the cord — the computer can safely restart. If your Mac is with OS X Yosemite or earlier, click on the “Verify Disk” button first and then hit “Repair Disk” button if it finds some issues; If your Mac is with newest macOS, you won’t see these two buttons, instead, just click “First Aid” to start and the utility will repair the errors it finds. However, in some instances, the mouse may also be frozen and you might not be able to access Force Quit. If your Mac gets to the login screen or desktop, then you'll need to determine whether the problem is the mouse … Thank you Kelsey, your suggestion was an immediate success!!! https://www.experts-exchange.com/questions/28244762/Macbook-Freezing-at-Login-Screen.html, http://guides.macrumors.com/Repairing_Permissions. Because the mouse does not work. I hit F12 went into the diagnostics, oddly enough my mouse works fine in that screen. Show the Sleep, Restart, and Shut Down Buttons: Select this if you want to see these buttons on the login screen. Apple iMacs are reliable computers. Apple. I have my trigger delay set for three minutes. Swap your mouse and keyboard with a known good pair, and then restart your Mac. If it starts I would try this. Then swap with the other. Note: smcFanControl will not let you set minimum speed to a value below Apple’s defaults, this avoids damaging your machine. Imac always seemed to run hot, now it’s much cooler and no problems for a week now. But the problem remains. Click on the Apple menu at the top left of the screen, then select Restart and click Restart. Every hardware is known to have … Drag any apps you no longer need or use. I can turn it on and it starts windows but when i get to the lockscreen there is nothing I can do. Now I don't even see the cursor. The iMac menu bar includes the Force Quit function. Fortunately, Disk Utility allows you to verify and repair potential disk issues. The screen is frozen. Step 3. Works great. Being involved with EE helped me to grow personally and professionally. Hi Kelsey, thanks for sharing the tip. Show Input Menu in Login Window: Allows users to choose the language they want to use when logging in. Booting up your Mac in Safe Mode is beneficial to fix the problem that MacBook is stuck on the loading screen. Select Disk Utility from Applications. I turned off and back on with - Answered by a verified Mac Support Specialist This helps support the work we do for our readers. Mouse cursor works, but no response to username icons. A frozen iMac can be also attributed to the Mac hard drive issues, especially if your iMac is loaded with a traditional spinning hard drive (while most modern iMacs are with Fusion Drives or flash storage). Download NumPad Transformer, to give mouse power (and much more) to your keyboard. Experts Exchange always has the answer, or at the least points me in the correct direction! Press and hold the Shift key until you see the Apple logo on the screen. I have no problems logging in on the apple side but when I switch over to windows the login says "resuming windows" but the login screen is non responsive. Mac Magic Mouse 2 was Announced on October 13, 2015, which introduced the Lithium-ion Rechargeable battery feature. Your Mac Freezes Randomly. If you love your iMac, you should use CleanMyMac — an app that can help you free up tons of space, it also has a dozen super useful tools to keep your iMac in good shape, which would help you stay away from the iMac freezing problem and many other issues. If this is the case, use the “Force Quit” function to unfreeze your machine. Show Password Hints: Users can click the question mark on the login screen to see a password hint, which you set up when you created the user account name and password. I have tried the memory suggestion and I had the same results swapping out both RAM sticks. Finally installed smc fan control and set up min. * Check also Mouseketeer, a simple utility that moves instantly the mouse cursor to the center or any side of the screen, and Window Manipulator, a program that will let you drag or resize any window easily with the mouse. Boot up or reboot your MacBook. If a frozen Mac prevents you from clicking the Restart command on the Apple menu, hold down the power button for several seconds or press the Control+Command keys and then press the power button. Nothing will open. When your Mac hard drive is faulty or under-performing, chances are your overall system performance is going to be taxed. Follow the onscreen instructions to reinstall. The system will turn on normally, but when the login screen appears the mouse and keyboard do not allow any of the options to be clicked. Even the mouse test showed it passed. Apple logo appears and a status bar moves very slowly from left to right while "the wheel" turns. The loading sign will sometimes pop up but it doesn't do anything. In this post, we’re going to share with you a few quick tips that could help you get rid of this annoying iMac freezing issue. Run Repair Permissions. When I opened the lid, I could not move the mouse or type my password to log in. Screen Zoom; Multi-finger Tap. Restart in Safe Mode. These Login Items are the programs that launch when your iMac starts up. Hope this helps in some way. smcFanControl is a third-party app that lets you set a minimum speed for built-in fans on Mac. Scrolling. Any ideas? To do so, hold the power button for several seconds until the iMac shuts down. I'm running windows with boot camp on an apple. Causes of a frozen iMac can range from glitchy apps, faulty software, and inadequate RAM or hard disk storage. In general, we wouldn’t recommend Mac users to install fan control apps — for the concern of causing Mac overheating and other potential issues. It is like having another employee that is extremely experienced. Tried another mouse and keyboard on a different usb port/card. The trackpad and keyboard simply did not work. If none of the methods above helped you fix the frozen cursor on your MacBook or it just works temporarily, you can try resetting System Management Control (SMC) on your Mac. I assume you checked to make sure the drive is not full. Troubleshoot in Safe Mode. One of our readers Kelsey contributed this tip which worked well to resolve the iMac freezing issue. Because the hardware and operating system are designed by the same manufacturer for compatibility, Apple MacBooks are known for being particularly stable, making them a popular choice for businesses that need reliability and performance from their machines. It worked fine until today. The application will close; if not, try to Force Quit out of it again. An app is frozen (you can move cursor) Details: this kind of apps usually demand a lot of system … Thank you for the responses. If a program is frozen, but your computer is still responsive, you can … Macs carry a two year warranty despite Apple only telling you it's one. One factor that I forgot to mention was that there was a power outage for a couple of hours on the other computers. frozen log in screen on the other side, keystrokes don't register, wrong time shown in upper right corner of the frozen screen. The mouse will not move. fan speeds about another 30%. If your iMac continually freezes up during boot, you can operate in Safe Mode to troubleshoot the root issue. What's strange is it does seem to work eventually of you wait long enough. With this app, you can manually increase your minimum fan speed to make your iMac run cooler. If all else fails, pull the plug, but remember that powering down without logging out should be used only as a last resort. In some cases, you may not be able to use the Force Quit option due to that macOS is entirely frozen. MacBook Is Frozen on the Login. To enter Safe mode, turn on your iMac, hold the Shift key until you see the gray Apple logo. Once the status bar disappears, presumably whatever it was doing is now complete, I get login page asking for password, then press "Return" whereupon it goes to my home screen but mouse cursor still frozen top left This may take a couple of hours, but this will tell us whether it is an hardware or software issue. Had freeze problems and artifacts on the screen on my 2009 imac. If the cursor freezes after you open a certain app or website, the issue will likely … If the screen freezes and continues to do so while you use this program, you may have to uninstall the app and reinstall it thereafter. 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